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Terms & Conditions
How to make a purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart.
After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
If you require us to post your purchase to another address rather than yours please let us know at the time of check out or email us.
We accept payment by paypal only, a secure way to make a payment over the internet however if you wish to pay by a credit or debit card please telephone us so we can arrange to take payment.
Please note The package and postage costs on the website are for mailing within the UK only, we are happy to post worldwide but please contact us by email email@example.com or by using the contact link on the website before making your purchase for postage costs if you are from outside of the UK.
Sorry, but we do not accept payments by American Express.
How we process your order
Except in unusual circumstances, we will send your entire order out in one go. If we do not have an item you want in stock, we will contact you offering alterative options or a refund, obviously we will source it as soon as possible if you want us to. You will be informed of the progress of your order by email.
We conform to the Data Protection Act, 1998. Whispered Wishes does not disclose buyers information to any third party. We do not send random marketing emails to personal email addresses (spam). We only contact the buyer, by email, regarding their order (eg. a dispatch notification).
We always obtain a certificate of posting. In the unlikely event where you are not happy with your purchase, please contact us straight away by sending an email to firstname.lastname@example.org and return at your expense within fourteen days.
We can either replace the item or we will give you a refund of the cost of the item provided the goods are returned in perfect condition and in their original packaging.
Goods are to be returned to the address provided. If an item is damaged in the post we will either refund you once it has been returned to us at your expense, or we will complete the Royal Mail claim forms which we will forward to you.
If the item was paid for using Paypal we will refund your Paypal account.
Purchasers outside of the UK should note that we cannot accept responsibility and cannot refund or replace lost or damaged items in transit with standard shipping cost.
Items lost in the post.
We always obtain proof of postage. If items have not arrived after 15 working days we will require a written statement from you as Royal Mail investigate most lost claims, the details of which will be emailed to you.
We will then fill out any necessary claim forms at the post office which we will submit together with your statement. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from Royal Mail. This can take several weeks but we will endeavour to keep you informed of all developments as appropriate.
Please note that all returns are subject to our terms & conditions, but these do not affect your statutory rights